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Duties and taxes are calculated based on the items you ordered, the destination country and the value of your purchase. All the local duties are covered by the customer only!
Duty and tax charges are determined by your local customs authorities and based on:
- The Sales Tax applied by your country for purchases coming from Ukraine.
- Duties charged for processing by your country.
If you have any other questions about duties and taxes, email us: firstname.lastname@example.org
DHL Express: 30 business days based on the date when the order was produced
FREE shipping: 6-12 weeks based on the date when the order was produced
*In advance most orders ship within 7-14 business days after production of your order.
Once the order is dispatched, you will receive a shipping confirmation email, SMS confirmation to your phone number provided during the checkout
If you need your item(s) sooner you can choose an Express Shipping method for an additional cost at checkout.
Any additional shipping costs and duties and taxes paid are non-refundable. However, you may be able to recover duty and tax by contacting your local customs bureau directly.
Orders are processed and shipped Monday-Friday only.
We do not process or ship orders on the weekends or holidays.
All duties fees are covered by a client and determined regulated by local customs authorities. Please check your local customs website for more information.
If for any reason your package has been refused at customs, we are unable to refund you the original shipping costs and/or any taxes and duties incurred.
DELIVERY TO CHINA
Due to Milla Nova shipping policy to place an order in China, Hong Kong, Macao, and Taiwan you need to contact our official representative SHANGHAI HERMOSA TRADING CO., LTD
Milla Nova is not responsible for delays due to local disruptions.
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched.
Once your order has left us, you’ll receive an automatic message to your phone and email with your tracking information, so you can follow its progress.
You can also check the status of your delivery by viewing My Orders in your account.
If you wish to cancel your order before locking-in your measurements, the cancellation fee will be applicable. The cancellation fee ($300AUD, £200, $250USD, €200, $300CAD, $320NZD) covers the cost of administration, lace allocation, pre-production, and pattern preparation associated with your order.