Delivery Details

Fast - Easy - Comfortable

Duties and taxes are calculated based on the items you ordered, the destination country and the value of your purchase. All the local duties are covered by the customer only!

Duty and tax charges are determined by your local customs authorities and based on:
- The Sales Tax applied by your country for purchases coming from Ukraine.
- Duties charged for processing by your country.

If you have any other questions about duties and taxes, email us:

Delivery Options: 

Standard order: 8-12 weeks based on the date when the order was placed.

Express order: 2-4 weeks based on the date when the order was placed.
Rush orders are only accepted for items with "Rush order" tags.

Free Shipping on orders over $500.

Orders are typically received by customs within 7-14 business days of the ship date.

Once the order is dispatched, you will receive a shipping confirmation email, SMS confirmation to your phone number provided during the checkout

Any additional shipping costs and duties and taxes paid are non-refundable. However, you may be able to recover duty and tax by contacting your local customs bureau directly.

Orders are processed and shipped Monday-Friday only. 
We do not process or ship orders on the weekends or holidays.

All duties fees are covered by a client and determined regulated by local customs authorities. Please check your local customs website for more information.

If for any reason your package has been refused at customs, we are unable to refund you the original shipping costs and/or any taxes and duties incurred.

Due to Milla Nova shipping policy to place an order in China, Hong Kong, Macao, and Taiwan you need to contact our official representative SHANGHAI HERMOSA TRADING CO., LTD

Milla Nova is not responsible for delays due to local disruptions.

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched.

Once your order has left us, you’ll receive an automatic message on your phone and email with your tracking information, so you can follow its progress.

You can also check the status of your delivery using your order number and email by the link Track Order.

If you wish to cancel your order before locking-in your measurements, the cancellation fee will be applicable. The cancellation fee ($300AUD, £200, $250USD, €200, $300CAD, $320NZD) covers the cost of administration, lace allocation, pre-production, and pattern preparation associated with your order.

Don't be afraid to ask! You are main TREASURE for us!